I have been a loyal customer of Whistler and Blackcomb Resort for many years, always choosing to support our local mountains. However, my experience this past season has been extremely disappointing. Due to some unexpected health issues, I had to undergo surgery and was forced to miss the entire season to focus on my recovery. I reached out to the resort to explain my situation, hoping that they would understand and refund my season pass. Unfortunately, after a long and frustrating delay filled with an overwhelming chain of emails, my request was ultimately rejected. The lack of empathy and the bureaucratic approach I encountered was disheartening, especially from a place that prides itself on customer service. It's unfortunate to see that even in such exceptional circumstances, Whistler and Blackcomb Resort chose not to support a long-time customer. This experience has left me questioning my loyalty to the resort and whether they truly value their patrons. I hope they reconsider their policies and begin treating loyal customers with the respect and understanding they deserve.