User Feedback

(if you require support with your membership or have an urgent request, please contact our helpdesk)




  • August 05, 2018
    Steve Robertson from Australia

    I've been sick, and haven't logged in for some time. I now find your site is un-usable on a Mac with either Safari or Chrome. It's ok with Window 10.
    Eventually, with Chrome, giving
    https://www.snow-forecast.com/maps/dynamic/nsw?type=snow&over=arrows&symbols=ski&highlight=Thredbo
    as the URL, and working my way back to login, I got a normally styled screen, but Safari, not so.

    [note from the editor: thank you for sending us your feedback.]

  • June 30, 2018
    Seán Mulvany from New Zealand

    on your weather maps in snow-forecast would it be possible to display the 540 line too?
    (Ed: please send an e-mail to help@snow-forecast.com with further details regarding your suggestion.)

  • March 18, 2018
    Richard from United Kingdom

    Please can you shed some light on calling pen y fan a ski resort? It's nothing like one! Very odd.

    [ed: you make a valid point, Richard. Being based in Wales this was one of our first submissions to the database at SF. The team have visited the hill with snowboards over the years.]

  • February 23, 2018
    andy from United Kingdom

    Guys, your Zermatt forecast for this weekend is way off according to the Zermatt Matterhorn website - i haven't found your predictions great to date sorry.

    [note from the editor: thank you for sending us feedback on the forecasting Guy.]

  • January 24, 2018
    Nick Dutton from United Kingdom

    Hello, do you have any referral deals for introducing new members?

    I can't find anything on the website, but thought I'd check before doing so.

    N.

    [note from ed: no deals for becoming a member but benefits exist once enrolled.]

  • January 18, 2018
    Pat loyd from Canada

    Nearest airport to mt baker is bellingham, not seattle. That’s where my california buddies fly into. Even vancouver is closer than Seattle.
    [note from editor: thank you for sending us this correction. The relevant spot has been updated.]

  • January 03, 2018
    Peter Douglas from Japan

    On your page about Nozawa Onsen http://www.snow-forecast.com/resorts/Nozawa-Onsen, you have the nearest train station as Togarinozawaonsen. It's not, it's Iiyama.

    Separately (and maybe this isn't fixable...), your forecasts of temperature and relative amounts of snowfall/precipitation are pretty good. But your algorithm consistently underestimates the absolute amount of snowfall in Nozawa Onsen by 20%-50%. This has consistently been the case since I started using your service 3 years ago. Otherwise, very helpful and useful service. Thank you.

    Please fix!

    Peter

    [note from the editor: your suggestions and comments will be addressed.]

  • December 07, 2017
    Mike from Canada

    Cypress Mountain has been reporting 0.3-1.1 degrees C on their web page for the past couple days. The forecast on snow-forecast.com has indicated 6-11 degrees over the same time period.

    Why isn't the forecast updated when reported temperatures differ by so much? The forecast states min 10, max 11, and was issued today. Meanwhile at the mountain it's about 1 degree C. This has been the case for about 3 days and the discrepancy continues.

    I don't expect forecasts to always be right, but I do expect them to be updated so that at least the current conditions are correct.

    [note from the editor: thank you for getting in touch; you should enrol as an Eyeball Reporter so your 'live' weather observations can be seen on the relevant web pages: help@snow-forecast.com with a Twitter ID. Or click the "Is it snowing?" icon. Both methods are provided for the reason of supplying weather conditions at resorts.]

  • November 30, 2017
    Kathy Roll from United States

    Hi,
    We moved from the UK to the US and my iPhone app has stopped working since the IOS 11 release. Does not appear that your app is available in the US Apple App store. Is there a reason why we can't get it here?
    We have been a long time supporter and love your temperature snow forecasts as they are in amazing detail.
    Regards, Kathy Roll

    Response from the editor: Hi Kathy, thank you for expressing your support. The updated app will be available very soon.

  • November 29, 2017
    mark from Australia

    recently signed up for 3 months and now am locked out and system does not recognise my email etc
    please advise

    Response from the editor: please write to help@snow-forecast.com and include your payment transaction id.

  • April 26, 2017
    yoshi from Japan

    I have been using the snow-forecast for these couple of years and appreciate very useful and helpful forecast information for my ski planning, however I am afraid something wrong in the calculation for Japanese skiing area for these several weeks.
    The forecast and the actual weather is completely different, that I have never experienced in the past forecast on snow-forecast.
    Snow season in Japan will end soon, I hope it is fixed by the next season! Thanks.

    [note from the editor: thank you for expressing your concern regarding our forecasts for areas in Japan. Your comments have been noted.}

  • March 31, 2017
    Stefan Sigwarth from Austria

    Hi there,
    I am quite happy with your forecasts even though sometimes they do overestimate precipitation as written below for Zermatt e.g. by another user. But regarding the different weather models and the tricky situation at the alpine main ridge (like Zermatt, Saas Fee) in southernly winds, I understand it's almost impossible to find the perfect solution. One more thing: Stuhleck (Austria) has its lowest point at 782 m and not at 1469 m as is said here (see http://www.seilbahntechnik.net/de/lifts/place/spital_am_semmering/index.htm).
    Keep on rockin', best regards from Vienna - Stefan

    [note from the editor: thank you for sending us your feedback; heights for Stuhleck have now been updated.]

  • March 04, 2017
    James Barber from Canada

    I live at Mt Baldy, BC and have used your site for snow for years and spread your "gospel" for years! You have always been the most accurate snow site for Mt Baldy B.C. until this December? What has happened? You have been waaaay off since late December!! Please get it back!
    Ski-Ya & Happy Trails
    James Barber

    [note from the editor: it is always disappointing when users are unhappy with our service. I will pass your feedback on to the team.]

  • February 10, 2017
    Snowbear from Canada

    Once again, we are here with family, and the snow is awesome There is now a larger tube park (fun for all) and a carpet ride for the bunny hill; no holding on just walk on. The snow is awesome. Even off the yellow chair you could find knee deep powder. A great family mountain with something for everyone. Staff are great. Little change but anticipating big things soon.

    [note from the editor: please do submit your resort review to the relevant page; link found in the menu for each resort.]

  • February 06, 2017
    Benjamin Geisler from Germany

    Hi!
    I just wanted to say briefly that the weather model you are using continuously (and heavily!) overestimates the expected snowfall for Zermatt in the Alps! Sometimes grotesque.
    Otherwise, I'm very satisfied with your service!
    Best regards,
    Benjamin

    [note from the editor: thank you for sending us your feedback. We shall do our best to investigate the discrepancy.]

  • February 04, 2017
    Arild Pedersen from Norway

    Thank you for a very useful site that I've been using a lot the past three years.
    I would like to report what must be a false snow depth indication for Swizerland, Veysonnaz. It says 140cm (top). Yesterday I went all over the area (over to Verbier and back) and wonder where they found 140cm snow depth. It was more like 40cm with lots of rocks "everywhere".
    Should be verified :-)
    Thanks!

    [note from the editor: thank you for sending us your feedback regarding a snow depth report at Veysonnaz. We are currently trying to improve this service; open to users of the site. However, the following page reports 140cm at the top of part of the area. http://www.veysonnaz.com/fr/ski/installation-ski-televeysonnaz_0-333]

  • January 27, 2017
    Doru Ciolan from Romania

    I would like to report a 'bug' regarding the positioning of 'Balea Lake' on the map. I believe this is the cause for wrong forecasts for this resort.
    The correct coordinates: 45.602153, 24.614610

    [note from the editor: thank you for sending us these coordinates. A month of membership has been added to your account.]

  • January 22, 2017
    Tony Archibald from Australia

    Have been very disappointed with your forecasting. 9 day forecasts are always wildly optimistic and invariably wrong. Given that these are what I am paying for you guys really need to tighten up your modelling.
    I will not be renewing, and will not be recommending your site.

    [note from the editor: it is always disappointing to hear about users having a poor experience. We aim to provide the best forecasting service possible and always take note of feedback. ]

  • January 17, 2017
    Marian S from Romania

    Hello guys
    I would like to thank you for the site, is my go to 1st source of info and estimation for my snowboard-trips :)
    In the past 2 years I have started to use it also as a go to source for my local forecast. I can zoom on Romania and I know where Bucharest is and i can make a very good impression for precipitations, temperature, wind, clouds. It's graphical, with a 6 hour interval and at least for short term works great.
    What I think you can improve is:
    - design
    - accessibility (the app is not that great, it needs to be fast and better designed)
    Of course the forecast is more important than the design as what people look is reliability but I guess a nicely designed site/app will make me forgot the other variants (accuweather, weather underground, weather.com, etc)
    Keep it up!

    [from a member of the team: thank you for your feedback, we have taken note of your suggestions.]

  • December 10, 2016
    Bryson Rast from United States

    Way to rip off an established website's name and purpose.
    Too bad your site sucks and snowforecast.com has always been the best.
    .
    Love,
    Bryson

    [from one of the team: please do explain the reason(s) why you feel so unhappy with our service at www.snow-forecast.com. Some text has been edited.]

    [from site co-founder: Dear Bryson, thanks for your comment, but we are not a rip-off site. Snow-Forecast.com first appeared on the internet in 1999, and prior to that evolved from an academic IP address at Cardiff University. The other site you refer to seems to have appeared later according to archive.org. NR]

  • November 23, 2016
    andrew pugh from Canada

    I like the snow forecast at http://www.snow-forecast.com/resorts/Whistler-Blackcomb/6day/mid but I need info on the snow depth/condition in relation to the different chair lifts/gondolas. eg. I can find no reference to where the Emerald Express lower end is or the upper Creekside gondola entrance so I am unsure if skiing to these points is possible. This sort of info would be nice in addition to the freezing level that you already provide.
    Note from the team: we value your feedback but this level of detailed information should be sought from the resort itself.

  • February 12, 2016
    Arnaud from France

    Paid a 1 month pass and was never able to access my account.
    Sent several email to the helpdesk, to recover a new password, etc. without any reply.

    Just wasted my money.

    Clearly I feel I have been mugged !
    I am definitely not happy nor would recommend the paid services.

    [note from the editor: I have responded to your message; sent to the Help Desk today.]

  • February 09, 2016
    Соколов Игорь from Russia

    Когда уже добавить российский курорт Архыз?
    Находится в больших горах, функционирует 2-й сезон, сервис европейского уровня. http://arhyz-resort.ru

    [Note from the editor: this area was added to the database a couple of days ago. ]

  • August 22, 2015
    DANIEL from Spain

    I was looking how the weather was in Javalambre from the android app when I noticed that it was showing the Argentina flag instead of the Spanish one.
    I also would like to thank you for your weather predictions and help. Thanks.
    Daniel

    [note from the editor: thank you for telling us about this inaccuracy; another member of the team will correct the error asap.]

  • May 08, 2015
    Sharon from Jersey

    I am after some information about what to expect in St Gervais, over the Christmas period. Will the lifts, shops, restaurants etc be open and is there usually sufficient snow?
    [note from the editor: the local visitor information service should be able to help you along with our archive of snow fall data (members only).]

  • April 15, 2015
    snow board from Spain

    hi,
    I'd like to ask for a name, that has been written in montain-forecast section.
    It calls Basque mountains to Castro Valnera. This is a big mistaque. Castro Valnera is situated beetwen Cantabria and Burgos, so is Cantabria or Burgos how is in the map beside.
    Thank you for you website. I'm a snow-forecast fanatic.

    [from the editor: thank you for noting an error at mountain-forecast.com. We shall endeavour to correct these details.]

  • December 21, 2014
    DariaDori from Italy

    anch io posso assolutamente consigliare www.posthotel.it come val pusteria Hotel :)

  • November 03, 2014
    Mariana-Bettina from Gabon

    One of the most beautiful places for <a href="http://www.posthotel.it/">Skiing</a> in the world! Love to go there :) BR Mariana

  • October 20, 2014
    Aurora from Austria

    Hi I´m going to spend my winter holidays in Austria at the <a href="http://www.hintertuxerhof.at/" title="Tuxer Glacier">Tuxer Glacier</a> this year. The lifts are already open. So I would recommend this place for you guys, if you want a warranty for snow.

  • September 11, 2014
    nikos from greece from Chile

    I am in chile for 5 days and i decide to go in pucon ski resort because you are writing that there is a lot of snow
    [about 2 meters].This mountain is completely desapointing for me because it is all flat except one place wich the lift is closed[and when i ask why they told me that is always closed..].I am writing this down so nobody makes the same mistake.It is the worst mountain i've ever been..


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